Privacy Policy

Colgo´s Privacy Policy

This Colgoss Privacy Policy provides information on what personal data we collect from you and how we process that data. This Privacy Policy applies to all our products and services covered by our Terms of Service (accessible at, as well as our website located at (our products and services and our website are collectively referred to as “Colgos Services” below).

Please review this Privacy Policy carefully as we want to make sure you fully understand how your personal data is used. We understand that sometimes understanding the implications of legal documents can be difficult. Therefore, if you have any questions, comments or concerns about this Privacy Policy, please contact us at

The type of information we collect

We collect both personal data and non-personal data. By personal data, we mean any information that relate to you as an identifiable individual. By non-personal data, we mean all other types of information we collect about your use of Colgos Services.

Personal data. When registering as a user of Colgos Services, we collect your name, e-mail address and, in some cases, your telephone number. In connection with the registration process we can also store data that is considered non-personal data as such, including your IP address.

Non-personal data. When using Colgos Services, we can also collect information about how you use Colgos Services, including, in case of our website, what webpages you access and any user specific settings (such as your preferred language) you set. This non-personal data is not stored in our personal data register, but is instead stored anonymously (subject to the exception set out below). In some cases, such as webpage analytics, we analyze the data in an aggregate format for the purpose of improving and developing Colgos Services.

The non-personal data generally does not contain any personal data. However, in some limited cases non-personal data can be stored together with your personal data in such a way that the non-personal data could be considered to be personal data as well. In such cases we process it in accordance with the personal data provisions of this Privacy Policy.

The purposes for which we use the information

We collect personal data for various purposes.

Development of Colgos Services. The primary purpose for which we collect personal data is to better understand who our users are and how you use Colgos Services. This information enables us to develop and improve our Colgos Services to better meet your needs.

Contacting you. We can use the personal data collected from you to let you know about new developments related to Colgos Services, contacting you in specific cases such as, but not limited to, troubleshooting your account or informing you of the shipment of a product you ordered from us.

Customizing your Colgos Services Experience. We can also use the personal data we have collected from you in order to customize your Colgos Service experience.

Marketing. The personal data you provide can also be used for direct marketing unless you let us know that you do not wish to receive such marketing, or marketing from our partners provided that you have given your express opt-in consent.

Storing of your personal data

We store and process your personal data (if any) on third party servers (”Hosting Providers”) located in the USA or HK. By using Colgos Services, you give us consent to store, process and transfer your personal information (if any) outside of your country of residence to the countries where our Hosting Providers are located. If you object to your personal information (if any) being transferred or used in this way please do not use Colgos Services.

Your right to inspect the information

We cannot verify the accuracy of the personal data you provide. If you have reason to believe that some of the data we stored about you might be inaccurate, you can request to inspect that data. You can exercise your inspection right by sending a written request to our address stated below, together with sufficient proof that enables us to verify your identity:

Colgos Ltd.,
Attn: Privacy Department
Add:1712,Thinkbule International Building, No.533 Dongxin Road, Hangzhou 310004,China
Hangzhou 310004

Disclosure of the information to third parties

Apart from Hosting Providers, we do not disclose your personal data to third parties unless:

  • you have provided us with your express opt-in consent for doing so;
  • the disclosure is reasonably necessary for us to be able to enforce our Terms of Service;
  • the disclosure is reasonably necessary for the purposes of detecting and preventing fraud, security breaches, or criminal behaviour; or
  • applicable law requires us to disclose it.
  • We may share non-personal data (provided that it does not contain any personal data) to selected third parties.

    Removing of information from the register

    You can request the removal of any of your personal data by sending a written request to our address stated in section 4 above, together with sufficient proof that enables us to verify your identity.


    We do not use cookies for the purpose of collecting personal data. The only cookies we might set are technical in nature, used for purposes such as tracking session ids and user state.

    When using Colgos Services, you may be exposed to cookies provided by third parties. These third party cookies are mainly used for analytics purposes, but can also be set by other third party plug-ins and services providing for example sign-in features. Although we seek to ensure that our users’ privacy is protected at all times, we cannot be responsible for how these third party cookies are used. You should consult the privacy policies of these third parties for more information about how they treat your personal data.

    Data Security

    We and our Hosting Providers use industry standard security mechanisms to protect the collected personal data. We ensure that any Hosting Provider we use commits to using both software based security measures (including, but not limited to firewalls and SSL communications where appropriate), as well as physical security measures such as controlled access to server facilities.

    General information

    The name of the data controller is Colgos Ltd., with a registered office at 1712 Thinkblue International Building,No.533 Dongxin Road, 310004 Hangzhou, China.

    The name of the personal data register is the Colgos Account User Register.

    If you are under the age of 13, please ask your legal guardian’s permissions before using our products and services. We do not knowingly collect personal data from anyone under the age of 13. If you are under 13, please do not use any of the features of our products and services that require you to provide personal data to us.

    Note also that as we want to ensure that this Privacy Policy properly reflects the way we handle your data, we need to reserve the right to make changes to it in our sole discretion whenever it is necessary. Although we will use reasonable efforts to notify you of all substantial changes to this Privacy Policy, you should also do your best to review this document on a regular basis.